New Delhi, July 20 -- The Central Consumer Protection Authority (CCPA) has initiated action against at least 41 restaurants across the country for allegedly adding service charges to customer bills without obtaining explicit consent, following a series of complaints received through the National Consumer Helpline (NCH).
Among the establishments that have come under the consumer watchdog's scanner are Chaayos, Fiesta Barbeque Nation, L'Opera French Bakery, China Gate Restaurant Pvt. Ltd., FOO Ahmedabad Restaurant, Cafe Blue Bottle in Patna, and Zorro - The Luxury Night Club.
The Ministry of Consumer Affairs said the action was based on complaints from customers who submitted invoices showing that service charges had been added to their bil...