Dhaka, Aug. 31 -- The Dhaka Power Distribution Company Limited (DPDC) has urged customers facing abnormal electricity bills, billing discrepancies or unexpected power disconnections to contact its customer service centres or call the hotline 16116 for prompt assistance.

The call comes amid complaints and concerns from customers over deductions of various charges during prepaid meter recharges, unusually high or "ghost" bills, power disconnections at midnight or on holidays, and unusually long tokens generated during the first recharge after a tariff change.

In a notice issued on Monday, DPDC explained different charges and procedures related to prepaid meters and electricity bills to address customers' concerns and reduce their inconven...