India, July 23 -- To improve overall passenger experience, Railways has launched RailOne App on 01.07.2025. The App can be downloaded from Android Play Store and Apple App Store.
RailOne App Highlights
- Features:
- Reserved & unreserved ticket booking
- Platform ticketing
- Train enquiry & PNR enquiry
- Integrated grievance redressal via RailMadad
- Usage Stats:
- 4.55 crore downloads so far
- 9.65 lakh tickets booked daily (2.75 lakh reserved, 6.89 lakh unreserved)
RailMadad - Grievance Redressal
- Channels: Helpline 139, Web, App, SMS
- System: Automated complaint assignment & escalation across 30+ train/station categories
- Performance:
- FY 2025-26: 6,94,368 cases assisted
- 89.49% positive feedback
- Resolution rates: 99.98% (2023-24), 99.99% (2024-25), 99.98% (2025-26)
Cybersecurity & Anti-Fraud Measures
1. Aadhaar Authentication for Tatkal tickets (OTP verification on select trains).
2. Application Layer Security: Protection against scripting, brute-force, DDoS, OWASP vulnerabilities.
3. Network & Infrastructure Security: Firewalls, intrusion prevention, CDN, anti-bot tech, ISP-level DDoS mitigation (~30 Gbps).
4. Physical Security: Hosted at ISO 27001-certified data center in New Delhi.
5. Monitoring: Integrated with CERT-In TSAP, continuous log monitoring, audits by CERT-In empanelled agencies.
6. Administrative Controls:
- 6.68 crore accounts deactivated (Jan 2024-Jun 2026)
- 6.22 crore accounts temporarily suspended for revalidation
- 13,343 suspicious email domains blocked (2025-26 & 2026-27 till June)
- 530 cybercrime complaints lodged in 2025-26 & 2026-27 (till June)
7. Systemic Measures: CDN + anti-bot.....
Published by HT Digital Content Services with permission from Travel Media.