India, Nov. 13 -- Microsoft's productivity services, including Outlook, Microsoft Teams and Exchange Online, faced a major disruption on November 12, leaving thousands of users unable to access their accounts and workplace tools. The outage also affected third-party services that rely on Microsoft's connectors, including AI platforms operated by OpenAI and Anthropic.

Microsoft said it was working to restore affected servers after identifying unexpected infrastructure failures. Although the company reported limited recovery during the evening, some users continued to experience intermittent access problems as services gradually came back online.

According to Downdetector, reports of Outlook problems peaked at approximately 138,058 around...