India, Nov. 13 -- An emergency call is often the first step towards getting help during a medical crisis, accident or life-threatening situation. That is why even reports of a busy emergency line can create alarm among people who depend on a quick response from emergency services. Recent user complaints about 911 in the US are drawing attention to busy lines, dropped calls, and unanswered calls.

The latest user-reported breakdown shows that 60% of complaints involve busy lines, 30% concern dropped calls, and 10% involve unanswered calls. Some users have also shared frustrated reactions online, questioning what people should do if they cannot reach emergency operators.

However, the available outage trackers do not currently confirm a nat...