Srinagar, June 30 -- By Dr. Fiaz Maqbool Fazili

There came a point in my career when medicine stopped looking familiar.

Years spent as a surgeon taught me how to diagnose, operate and make difficult clinical decisions. But sitting outside a consultation room as the caregiver of a close family member taught me something far more profound.

Medical school had prepared me to stand beside an operating table, but life placed me on the other side of the consultation door, waiting with investigation reports in my hand and hope tied to a doctor's response.

Like millions of families, I found myself staring at my phone after sending a WhatsApp message to the treating doctor. Then the blue ticks appeared.

The clinical facts hadn't changed, but m...