New Delhi, July 24 -- MIAMI - Burger King said Tuesday it was redesigning how its US restaurants handle customer dissatisfaction, introducing a dedicated service role and a remake pledge for its signature sandwich, after gathering feedback from thousands of customers who reported inconsistent experiences at its locations.

The new "Your Way Champion" position assigns a specific employee in each restaurant a dedicated uniform and responsibility for monitoring order accuracy and customer interactions throughout the service process. The "Whopper Guarantee," announced simultaneously, commits any Burger King location to remake its flagship burger on the spot if a customer deems it unsatisfactory and to issue a QR code for a free Whopper on a f...