Tanzania, Aug. 19 -- Dar es Salaam. The Tanzania Insurance Regulatory Authority (Tira) is moving to connect insurance companies to its electronic complaints system, a step expected to speed up dispute resolution and improve transparency for policyholders.

The e-complaints system was initially introduced to allow insurance consumers to lodge complaints with the regulator electronically instead of travelling to Tira offices or relying on paper-based submissions and email.

Tira director of Legal Services Ponziano Lukosi said the regulator was now working to integrate insurers into the platform because some complaints require information or action from insurance companies before they can be resolved.

"The system will reduce the time taken ...