Bangladesh, Sept. 23 -- The incident took place on September 7, involving flight NZ7, a Boeing 787-9 that was set to fly from San Francisco to Auckland. Shortly before departure, passengers were told the flight had been called off due to a crew issue.

An email sent to travelers initially cited illness, stating that the assigned pilot was unable to operate the service. However, reports soon suggested the real cause was a dispute between two pilots during their layover, which left them unable to work together.

Air New Zealand's Chief Safety and Risk Officer, Nathan McGraw, confirmed the airline was looking into a matter involving two off-duty crew members in the United States, while maintaining that nothing occurred onboard the aircraft ...