New Delhi, June 23 -- UK-based insurance broker BMS has established a global capability centre (GCC) in Mumbai to strengthen its data, analytics and artificial intelligence (AI) capabilities, as the company deepens investments in technology and expands its operations in India.
The new centre will support BMS teams globally across broking operations, data analytics, technology, client services and other operational functions. The company said the GCC will become a key component of its long-term operating model by providing access to specialised talent and AI expertise.
BMS has appointed Nipun Mapara as managing director of the GCC, while Sanjeev Poojari will head operations.
The Mumbai facility comes as BMS accelerates investments in data infrastructure and deploys AI-powered tools across broking and operational functions. The company said the centre will provide the capabilities needed to scale these initiatives globally.
"The opening of our GCC in Mumbai is more than an operational milestone. It is a platform for building the data and AI capability that will help BMS serve clients better and compete more effectively," said Nick Cook, group chief executive officer of BMS.
"India has extraordinary professional talent, and we are committed to making the BMS India GCC a genuine centre of excellence for the group, not just a support function," he added.
The centre is already operational and contributing across multiple business functions, according to the company.
"We are already operational and contributing across multiple workstreams, from broking support and client services to analytics and technology," said Nipun Mapara, managing director of the GCC.
"The team here understands that what we build in Mumbai directly impacts how BMS performs globally. That sense of purpose is energising, and we are ready to go," he added.
BMS said the GCC complements its broader India strategy, following its recently announced strategic partnership with Berns Brett India (BBI). Together, the initiatives are aimed at expanding the company's geographical footprint, diversifying operations and supporting long-term growth.
Consulting firm EY supported the establishment of the centre, advising on feasibility, operating structure and talent requirements.
"Brokers are reimagining their operating models to bring advanced AI analytics and specialist talent closer to the heart of their business," said Benedict Reid, EY UK Commercial and Specialty Insurance Leader.
The launch comes amid growing interest among global financial services firms in leveraging India's talent ecosystem to build GCCs focused on AI, analytics and digital operations, as companies increasingly shift from traditional support models to centres of excellence driving global transformation.
Published by HT Digital Content Services with permission from TechCircle.