India, Aug. 13 -- Genesys, a cloud leader in AI-Powered Experience Orchestration, has released its sixth annual Sustainability Report, detailing the company's progress during its fiscal year 2026 (Feb. 1, 2025- Jan. 31, 2026) across responsible AI, climate action and community impact as the company continued to drive enterprise adoption of the Genesys Cloud platform and its AI capabilities.

As organisations increasingly rely on AI to transform customer and employee experiences, Genesys continued to invest in the governance, sustainability and trust essential for scaling the technology responsibly. The progress highlighted throughout the report reflects the company's belief that responsible innovation requires meaningful progress across ...