Hyderabad, April 16 -- The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) on Thursday, April 16, announced that its customer care helpline 155313 has been restored after a brief disruption caused by a technical glitch in the IVRS system.

The issue temporarily affected incoming calls, limiting access to complaint registration and service requests. The fault was taken up on priority and resolved in coordination with Bharat Sanchar Nigam Limited technical teams.

"All phone lines are now functioning normally. Consumers can once again use 155313 to register complaints, seek services and obtain information," the board said, adding that the system has been fully stabilised.

Alternative services used during the disruption

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