Hyderabad, July 31 -- The State Bank of India was directed to pay Rs 3 lakh to a defaulter for misplacing his original property documents given as collateral for a home loan.

The Ranga Reddy District Consumer Disputes Redressal Commission additionally ordered SBI to pay Rs 20,000 as lawsuit expenses, holding the bank accountable for negligence and deficiency in service.

The case came to light when the borrower, B Venkatesham, had repaid the entire home loan and was seeking the property documents.

The Commission's order read that Venkatesham had availed a Rs 5 lakh home loan from the Aditbala branch of SBI. To further secure the loan, he deposited the original sale deed and other documents associated with the 194-square-yard plot owned ...