Hubballi, May 25 -- Union Minister for Consumer Affairs Pralhad Joshi has directed officials of the Central Consumer Protection Authority (CCPA) to investigate complaints that online flight ticket booking platforms are allegedly charging passengers excessively during ticket booking and cancellation processes.

The minister's intervention came after a consumer reportedly exposed instances where online ticketing platforms were collecting charges significantly higher than the fees imposed directly by airlines. Taking serious note of the issue, Pralhad Joshi instructed the Department of Consumer Affairs and the Central Consumer Protection Authority (CCPA) to conduct an immediate inquiry and initiate action against unfair trade practices if vi...