Bengaluru, Aug. 6 -- A 32-year-old Bengaluru-based interior designer has alleged that a routine bike taxi ride turned into a life-threatening ordeal, leaving her with severe injuries, mounting medical bills exceeding Rs 20 lakh and an ongoing battle for compensation. She has now announced plans to approach the consumer court, accusing the ride-hailing platform of failing to provide adequate support after the accident.

Sani Krishna, originally from Kerala and currently working in Bengaluru, said the accident occurred on June 17 while she was travelling to her office in Domlur from Byrasandra using a bike taxi booked through the Rapido app. She said the motorcycle travelled barely a kilometre when the rider allegedly attempted to overtake ...