Hyderabad, July 29 -- A Hyderabad consumer has secured relief of more than Rs 80,000 after the District Consumer Disputes Redressal Commission in Telangana held Reliance Retail Ltd liable for deficiency in service over a defective air conditioner.

The complainant, Raghavendra Kaliga, had purchased a Lloyd 2.2-tonne air conditioner from a Reliance Retail outlet in Hyderabad on April 29, 2024, for Rs 60,431. According to the complaint, the AC developed problems within days of installation, with the indoor unit leaking water and later ceasing to function.

According to an IE report, the commission noted that although technicians inspected the appliance and identified a damaged motherboard, the issue remained unresolved despite repeated emai...