Hyderabad, Nov. 15 -- A consumer received Rs 1.14 lakh compensation after an electronic retailer was held responsible for allegedly taking his paid monthly instalments without delivering the mobile phone.

The District Consumer Disputes Redressal Commission ordered the retailer to refund Rs 74,698 for the phone, pay an additional Rs 30,000 for causing mental agony and harassment, and Rs 10,000 as litigation costs. The retailer was also directed to ensure the consumer's loan account is permanently terminated.

Dispute from 2024

The incident occurred in March 2024, when the complainant, a 34-year-old man, approached the retailer to purchase a mobile phone via the zero-interest EMI (equated monthly instalment) scheme.

He was reportedly tol...