Hyderabad, June 2 -- A Hyderabad-based family was awarded Rs 1 lakh after their trip to the United Kingdom was cancelled due to visa rejection after a slip-up by a travel agency in November 2023.

The Rangareddy Consumer Disputes Redressal Commission held My Travel Buddy Services responsible for the fiasco. The visa consultancy firm was held liable for negligence in handling the visa process after it failed to submit the necessary documents.

The firm was ordered to refund Rs 83,000 along with compensation and interest to the family. The complainant, Sangeeth Saurabh of Maheshwaram, had enrolled his family of five in a one-year visa services membership offered by My Travel Buddy Services.

Initially Saurabh paid Rs 22,500 towards the memb...