Bengaluru, May 9 -- In a move aimed at improving customer service and ensuring quicker response to electricity-related issues, Bangalore Electricity Supply Company Limited (BESCOM) has appealed to consumers to use WhatsApp, Facebook and X platforms to register complaints, particularly during emergencies and monsoon-related disruptions.

The Bangalore Electricity Supply Company Limited said consumers often face difficulties reaching the 24x7 helpline number 1912 during heavy rain and emergency situations because of increased call traffic.

To address this issue, BESCOM has now expanded its digital complaint system through social media and dedicated WhatsApp helplines.

Officials said consumers can send details of power outages, snapped wir...