India, June 17 -- Southwest Airlines Co. (LUV) announced Wednesday a partnership with Amazon Web Services (AWS) as its preferred cloud provider to modernize its technology foundation and evolve how the airline operates, builds, and is able to serve its customers. This is expected to help Southwest move faster and automate tasks in minutes that used to take hours.
As part of the partnership, Southwest will transition from a largely on-premises environment to a fully cloud-based, AI- and agent-enabled architecture on AWS by 2028. This will lay the foundation to operate with greater speed, flexibility, and reliability to support the business.
Southwest will expand how it uses AI and agent-based capabilities across the business by adopting ne...