India, May 15 -- Centrica plc (CNA.L) on Friday said its unit British Gas Trading Limited has agreed to pay £20 million into the UK energy regulator Ofgem's Voluntary Redress Fund following an investigation into its past prepayment meter installation practices.
The payment settles Ofgem's probe into the company's handling of warrant-based forced meter installations between 2018 and 2023.
British Gas admitted that some customers were not treated fairly during the process, and also acknowledged errors in identifying vulnerable customers who should have been exempt from the process.
British Gas said it had apologised after issues emerged in 2023, stopped forced prepayment meter installations and ended the use of third-party debt recove...