Nigeria, April 27 -- The Nigerian Civil Aviation Authority (NCAA) has raised concerns over rising passenger complaints against domestic airlines, warning operators to improve service delivery amid ongoing disruptions linked to aviation fuel shortages, bird strikes, and other operational challenges.

In a post shared on his official X page on Sunday, the Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, said that a majority of the authority's complaints are linked to two airlines, though he did not name them.

He noted that while airlines face difficult operating conditions, including the current Jet A1 fuel crisis, bird strikes and other force majeure events, they must prioritise transparency and passenger ...