Nigeria, Nov. 14 -- Global software giant Microsoft has pinned down disruptions to its services worldwide to a technical limitation from an earlier network capacity upgrade, not cyberattacks.

The technology company said the hitch has nothing to do with artificial intelligence (AI) agents, following a breakdown that affected its services and users across different regions.

The clarification comes amid difficulties Microsoft users faced accessing core packages including Microsoft Outlook, Microsoft Teams and Microsoft Copilot, which raised global concerns on Friday.

In an X statement on Friday, Microsoft said the issue emerged after a recent network change exposed a problem associated with an earlier network capacity upgrade.

"This was ...