Denmark, June 29 -- At DTW 2026, TM Forum, together with Huawei and industry partners, officially released the IG1465 AI4Contact-Center: AI Transformation Whitepaper v2.0.0 during the AI & Data Masterclass. This landmark publication provides a practical roadmap to guide global contact centers as they evolve into the AI-native era.The Whitepaper defines a unified vision for Artificial Intelligence Contact Centers (AICC), system architecture, and core capabilities, while also presenting business practices and ROI analysis. It emphasizes that future contact centers should be designed with intelligence as the core engine, using an AI-native architecture rather than relying on bolt-on AI plugins. This approach charts a clear path for the industr...