United States, Aug. 13 -- Nissan Americas has appointed Ashley Gatlin to vice president, Total Customer Satisfaction (TCS), and Chief Customer Satisfaction Officer, U.S. and Canada, effective August 17.In this role, Gatlin will lead Nissan's Total Customer Satisfaction organization across the U.S. and Canada, with a focus on strengthening customer satisfaction, safety, vehicle quality and retention. She will help ensure the voice of the customer is incorporated throughout the vehicle lifecycle, working across the organization to continuously improve vehicle quality, reliability and the overall ownership experience. Gatlin brings more than 25 years of Nissan experience to the role, having held positions of increasing responsibility across En...