India, May 18 -- A Nagpur consumer commission has ordered SBI to pay Rs 5 lakh to a widow despite a six-year delay in filing the insurance claim, saying "mental shock" following a spouse's sudden death is natural and it takes time to recover from the grief.

A bank cannot use the 90-day claim window as a shield when it fails to inform customers of their rights, said a verdict delivered last month by the District Consumer Disputes Redressal Commission (Additional DCF) in Maharashtra's Nagpur.

Labelling its refusal as a "deficiency in service and unjust," the commission ordered the State Bank of India (SBI) to pay the Rs 5 lakh insurance amount with six per cent annual interest from the date the complaint was filed (September 5, 2019).

Th...