India, April 25 -- A majority of Indian travellers surveyed across key cities are seeking better hospitality services, with slow resolution of issues, insufficient compensation and inconsistent communication emerging as critical pain points, according to a survey by US-headquartered Vertex Group released on Friday.

The survey was conducted among 10,000 travellers in Mumbai, Delhi, Bengaluru, Hyderabad, and Kolkata recently.

While 45 per cent of travellers reported satisfaction with recent hospitality experiences, a majority, 55 per cent, said their expectations remain unmet.

Timeliness is a significant factor for customer satisfaction. The survey found that just 38 per cent of problems were resolved within an hour, 29 per cent of trave...