India, July 25 -- A consumer court here has directed Flipkart and the seller to refund over Rs 1.11 lakh to a customer who received beard growth oil instead of the Apple iPhone he had ordered, and to pay Rs 70,000 in compensation and litigation costs.

The District Consumer Disputes Redressal Commission, Additional DCF, Mumbai (Suburban), in its order passed earlier this month, held that repeated closure of the customer's complaints without granting any effective relief amounted to "unfair trade practice". It noted that the order was placed through the online platform by making the necessary payments.

"Therefore, the opposite party No 1 (Flipkart) owed a corresponding duty to ensure that the consumer received the product ordered and to p...