Bhubaneswar, Sept. 20 -- A TTE's job is not merely to inspect tickets but to enforce railway travel rules. Indian Railways' ticket-checking guidelines require ticket-checking staff to identify passengers travelling without valid tickets and take appropriate action under the Railways Act. They are also expected to remain courteous and helpful while performing this duty.

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However, while complaints about rude or aggressive behaviour by TTEs have surfaced from time to time, a recent viral incident has taken the passenger-staff confrontation to an unusual level.

A woman travelling without a ticket allegedly accused a...