Bhubaneswar, June 2 -- In a major step to enhance healthcare quality and accountability, the Employees' State Insurance Corporation (ESIC), under the Ministry of Labour & Employment, has launched a Centralized Online Patient Feedback System across all its hospitals and dispensaries nationwide. The initiative aims to empower insured persons (IPs) and beneficiaries to provide direct feedback on critical service parameters, including cleanliness, staff behaviour, and medicine availability.

The system ensures seamless accessibility through multiple digital channels. Beneficiaries receive an automated SMS link via the ESIC HIS (Dhanwantri) module immediately after availing services, can scan on-site QR codes displayed in OPDs and hospital pre...