New Delhi, Aug. 19 -- A credit-card customer has alleged that HDFC Bank charged him more than Rs.1,200 after he fell short of his Rs.10,649.46 bill by just 46 paise. Dr Samir Kagalkar said in a post on X that he paid Rs.10,649 against the bill, leaving Rs.0.46 unpaid.

Kagalkar questioned the late-payment charges and other costs subsequently added to his account and asked the bank to reverse them. He also shared the reference number of his conversation with the bank's customer-service team.

The incident has raised questions about how credit-card issuers treat small payment shortfalls and, more importantly, how interest and late-payment charges are calculated when the total amount due is not paid in full.

The Reserve Bank of India (RBI) ...