New Delhi, Nov. 15 -- A Delhi consumer court has ordered a private bank to refund Rs.70,084 to a woman. She lost the money through unauthorised online transactions in July 2016. The bank must also pay Rs.25,000 towards compensation and litigation costs, according to The Indian Express.

The ruling highlights important customer protections under Reserve Bank of India guidelines.

The woman maintained a savings account linked to her mobile number. She alleged that unauthorised transactions worth Rs.77,114 occurred without her knowledge.

Her phone was experiencing technical problems during that period. Consequently, she claimed she did not receive transaction alerts or OTPs promptly. The disputed loss of Rs.70,084 occurred on July 9, 2016....