New Delhi, May 27 -- Every few months, India's insurance industry celebrates another digital milestone.

A new app promises policy issuance in minutes. An AI chatbot claims to simplify policy selection. A paperless onboarding journey becomes the next headline around "innovation."

These developments matter. Technology has unquestionably made insurance more accessible and transparent than it was a decade ago. But somewhere along the way, we have started mistaking convenience for protection.

Because despite years of digital investment, India's insurance penetration remains at just 3.7% of GDP - significantly below the global average of over 7%.

The industry has become faster at selling insurance, but not necessarily better at making India...