New Delhi, June 8 -- There is a problem that sits at the intersection of two things I have written about in this space: the fiduciary resilience that defines the best long-term client relationships in India's IT services sector and the verification gap that AI is opening within every enterprise that deploys it.

The problem is this: the firms most trusted by their clients are structurally the least likely to tell them the truth.

This is a geometry problem.

After a top-tier Indian IT services firm has spent 15 years embedded in a client's operations, it has accumulated something that does not appear on any balance sheet. It knows which transformation programmes failed and were rebranded as successes. It knows which senior executive champ...