New Delhi, Sept. 13 -- Asha Sharma, the chief executive officer (CEO) of Microsoft's Xbox division, reportedly spends a few hours personally resolving player support tickets and gathering direct feedback and guidance from dedicated users.

The Wall Street Journal recently profiled Sharma, revealing how the woman who had no experience in videogames runs her business. While the global popularity of videogames continues to rise, Xbox has struggled to maintain growth. The division generates around $23 billion in revenue, but the figure is declining, while its workforce of about 14,000 employees operates on a profit margin of only three per cent. Its Game Pass subscription service has also failed to meet earlier projections.

Sharma has openly...