New Delhi, March 8 -- A small robot gliding down a hotel corridor with a tray of amenities may soon become a familiar sight. At properties run by Roseate Hotels & Resorts in Delhi, service robots are already delivering guest requests, helping staff manage routine tasks during busy hours.

Behind the scenes, artificial intelligence (AI) is also analysing incoming calls to identify potential revenue opportunities, track guest preferences and flag complaints before they escalate.

The next time you step into a hotel, don't expect a robot to greet you at the door, though. A staff member will still open the door, and a chef will still cook your dal Bukhara, but in the background, AI is already deciding how cool your room should be, how quickly...