New Delhi, April 29 -- "It is better to underpromise and overdeliver than vice versa. For this one need not break the law of the land." - Narayana Murthy, Infosys Co-founder

LiveMint's quote for the day by Narayana Murthy, the co-founder of Infosys, is a cornerstone of corporate governance and professional ethics. It focuses on the relationship between credibility, performance, and integrity.

At its heart, the quote is about managing expectations; underpromise and overdeliver the "Surprise and Delight" model. When you set a realistic, or slightly conservative, goal and then exceed it, you create a "positive delta" in the mind of the stakeholder. You build a reputation for reliability and high performance.

However, overpromising and und...