New Delhi, June 26 -- If you have lost money to a digital fraud, you may no longer have to bear the entire loss. The Reserve Bank of India's latest directions on responsible business conduct by banks are set to strengthen consumer protection by making it easier for victims of small-value digital banking frauds involving losses of up to Rs.50,000 to recover their money.

The new rules will come into effect from January 1, 2027 for a year. Under the framework, the burden of proving customer liability in complaints related to fraudulent electronic banking transfers (EBTs) will rest with banks.

This means that in many cases involving unauthorised digital transactions, banks will have to establish that the customer was responsible for the los...