New Delhi, Nov. 6 -- A Delhi district consumer commission has directed an authorised Kia dealer and its managing director to refund Rs.1.08 lakh, along with 9% annual interest, to a company that booked a Kia Carnival but did not receive the vehicle despite being promised delivery within weeks, according to a report by Times Of India.

The commission also ordered them to pay Rs.1 lakh as compensation and Rs.25,000 towards litigation expenses, holding the dealer guilty of deficiency in service.

The commission, however, absolved Kia India and its officials of liability, observing that the relationship between the vehicle manufacturer and its authorised dealer was on a principal-to-principal basis. It held that the manufacturer could not be ...