Ixigo bets on voice AI to power travel payments
New Delhi, July 9 -- Traveltech platform Ixigo (Le Travenues Technology Ltd) is betting on voice-enabled payments as part of its broader push towards a voice-first travel experience, although the feature is currently undergoing compliance review.
Unlike click-based transactions, which automatically generate trace logs, voice interactions require a reliable way to verify that a customer explicitly authorized a transaction while also ensuring privacy.
"The technology itself isn't difficult to build. We want to do it in a way that doesn't lead to inadvertent payments. That's why the safeguards matter," said Aloke Bajpai, co-founder, chairman, managing director and group chief executive, Ixigo.
Bajpai said the company wants to ensure every...
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