New Delhi, April 28 -- The initial wave of Artificial Intelligence (AI) for the Indian financial services industry was defined by experimentation is moving away from simple automation toward an agentic model where artificial intelligence acts as a digital colleague to enhance productivity rather than just a tech tool.

At a recent industry session organised by Salesforce in Delhi, top executives from India's leading financial institutions and technology firms gathered to deconstruct the gap between AI's "cool factor" and real-world business value. The consensus was clear - the next phase of growth will be defined not by the technology but the integration of autonomous agents into the operating fabric of the enterprise.

Opening the discus...