New Delhi, Aug. 13 -- The government aims to make policymaking more responsive by using people's experiences, grievances, and suggestions to identify gaps in public services and turn concerns into broader policy and reforms, said two people aware of the matter.

It is the first time that the government is introducing such a mechanism, they said.

The finance ministry, as the nodal agency, has asked ministries and departments to examine their grievance and complaint mechanisms and shortlist five complaints or suggestions that could potentially be converted into policy changes.

Reform Utsav was christened in June to mark 12 years of the government.

To be sure, under existing practice, departments act on complaints and seek to resolve them...