New Delhi, April 13 -- Most companies talk about Artificial Intelligence (AI) and the disruption that it is causing, but Suvesh Malhotra, Chief Technology Officer at Clear, believes the real shift happens only when experimentation meets infrastructure. At a recent Salesforce X Mint Leadership Dialogues session, Malhotra pulled back the curtain on how one of India's leading FinTechs moved beyond the AI hype to build tools that actually work for the average Indian.

The journey has not been travelled overnight. For Clear, it took a combination of bold leadership decisions and two years of heavy lifting behind the scenes to create a platform where AI is no longer just a buzzword, but a fully functional assistant.

Malhotra emphasised that th...