New Delhi, June 23 -- Artificial Intelligence (AI), digital platforms, and agentic enterprises have the potential to transform public services in India, from rooftop solar deployment and subsidy delivery to integrated Government platforms and WhatsApp-based services.

In Episode 18 of Mint's All About AI series, produced in partnership with Salesforce, Abhishek Singh, Associate Editor at LiveMint, spoke with Arundhati Bhattacharya, President and CEO of Salesforce South Asia; Prabhat Malik, CEO of Chhattisgarh Infotech Promotion Society (CHiPS); and Mir Muhammad Ali, Director at the Ministry of New and Renewable Energy, on the opportunities and challenges of applying AI in public services.

While panellists positioned agentic AI as a tool ...