Bengaluru, Sept. 25 -- Four of India's top payment service providers are leveraging AI agents to automate merchant back-office work, hoping it will be a powerful incentive for businesses to stay on their platforms.

Razorpay, Cashfree, BharatPe and PayU have each rolled out agentic artificial intelligence suites as they look to retain merchants to remain on their payment ecosystems.

Razorpay's Agent Studio bundles functions such as managing abandoned carts - following up with customers who dropped off before checkout - resolving disputes and confirming cash-on-delivery payments along with KYC verification, subscriptions and customer feedback. Cashfree's offerings are similar.

BharatPe's embedded AI agent resolves queries for merchants, ...