New Delhi, April 20 -- Anthropic abruptly suspended more than 60 Claude AI accounts belonging to Belo, a Latin American fintech app focused on international transfers, currency exchange, and prepaid cards. Belo CTO Pato Molina pressed the issue in a post on X (formerly Twitter), where he noted that the sudden shutdown temporarily crippled the startup's internal workflows. Molina also highlighted the risks of companies relying on a single AI provider for critical functions.

In his first post on X, Molina wrote, "@claudeai you took down our entire organisation with 60+ accounts belonging to a legitimate company for no apparent reason, without any explanations. The only way to appeal the decision is by filling out a Google Form? Very bad UX...