New Delhi, Feb. 28 -- The role of artificial intelligence (AI) is increasingly growing in digital services, responses, decisions, and communications.

According to reports, as much as 83% of banks use AI for communication, while in retail, it stands at 61%.

These systems understand what users are asking, sort through information, and influence outcomes that affect people in real ways.

As AI becomes more independent and agent-driven, its role has moved beyond simple support to a key factor in decision-making. This shift has raised expectations.

Speed and accuracy are still important, but they are not enough. People want to understand how decisions are made, whether results are fair, and how their personal data is handled.

This includes...