New Delhi, May 20 -- The Employees' Provident Fund Organisation (EPFO) will make member services more accessible and convenient through a major digital push. According to the Ministry of Labour and Employment, the retirement fund body is preparing to introduce round-the-clock support for members via WhatsApp, enabling PF balance checks, claim tracking, Aadhaar authentication help and grievance redressal.

The upcoming WhatsApp-based service will mainly focus on two important areas. Firstly, members covered under the Pradhan Mantri Viksit Bharat Rozgar Yojana (PMVBRY) who face issues such as incomplete Aadhaar authentication or failure to enable Direct Benefit Transfer (DBT) will receive dedicated assistance via WhatsApp to resolve these g...