New Delhi, Oct. 21 -- In Kerala, a district consumer commission has held a holiday company, its managing director and a cruise operator guilty of deficiency in service after a family travelled to Kochi for a pre-booked cruise trip, only to discover that it had been cancelled without prior notice.

The District Consumer Disputes Redressal Commission, Kannur, directed Plumeria Holidays, its managing director Aneesh Susheel, and Nefertiti Sea Cruise to jointly and severally refund Rs.29,500 with interest, pay Rs.15,000 as compensation and Rs.10,000 towards litigation expenses.

In its order dated October 9, 2026, the commission directed the three parties to comply within one month of receiving a certified copy of the order.

According to the...