New Delhi, Oct. 24 -- An Etihad Airways passenger has sparked a debate on social media after claiming they were moved from business class to economy despite paying the full fare for their ticket. According to an alleged apology letter shared on X, the airline attributed the downgrade to high demand and reportedly offered a 75% refund for the affected flight sector.

The incident has raised questions about airline overbooking, the treatment of premium-cabin passengers and the compensation available when travellers do not receive the service they paid for.

The passenger, X user @internpierre, criticised the airline's handling of the situation, arguing that customers should not have to bear the inconvenience of a downgrade after purchasing ...